Shipping Policy
1. Shipping Time
We aim to process and ship all orders within 2 business days. Shipping times vary depending on the destination. Most items are shipped express and typically take 6-9 business days. However, some items may take up to 21 days to ship. During the holiday season, shipping may be delayed due to high demand. We make every effort to ensure that orders are received within the specified time frame.
2. Shipping Destinations
We currently ship to the USA.
3. Shipping Costs
Shipping costs are determined based on the destination and the weight of the package. You will be provided with the shipping cost at checkout before completing your purchase. Please note that additional customs fees or import duties may apply for international shipments, and these charges are the responsibility of the customer.
4. Handling Time
All orders are processed within 2 business days. You will receive a confirmation email with tracking information once your order has been shipped. Please note that handling time may be extended during peak seasons or due to unforeseen circumstances.
5. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your shipment and estimate the delivery date. If you have any questions or concerns about your shipment, please contact our customer service team.
6. Delayed or Lost Shipments
In the rare event that your shipment is delayed or lost, please contact our customer service team. We will work with the shipping carrier to resolve the issue and ensure that you receive your order as soon as possible. Please note that shipping times may be affected by factors beyond our control, such as customs processing or carrier delays.
7. Shipping Restrictions
Certain items may be subject to shipping restrictions due to size, weight, or destination. If your order is affected by any shipping restrictions, we will notify you promptly and provide alternative options or a full refund.
8. Address Changes
If you need to change the shipping address for your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that address changes may not be possible once the order has been processed and shipped.
9. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund at no additional cost to you. Please provide photos of the damaged or defective item to help us process your request quickly.
10. Contact Us
If you have any questions or concerns about our Shipping and Handling policy, please contact our customer service team at info.celestefashionus.com We are here to assist you and ensure that your shopping experience with Celeste is a positive one.